At Carter's, it's been our mission to serve families with young children for more than 150 years. As we navigate and adapt to the coronavirus, we will continue to do all we can to safely serve our Carter's families.
Let’s watch out for each other… MASKS ARE NOW REQUIRED IN STORE
Here's what we are doing for us and you in store and at our distribution center.
Frequent cleaning
Face masks & gloves for our team and you
Capping the number of guests in store
On-site nurses perform temp checks on employees at our distribution center
Following WHO & CDC guidelines
COVID-19 SHIPPING
How long will it take my order to ship?
We're taking extra care of your package and our team. Most orders arrive 3-8 days from the time you place your order. However, in some cases, online orders and customer service responses may take longer than usual. We will keep you updated via email on your order status.
What are you doing to keep my package safe?
Here are a few things we’re doing to take care of our team in the distribution center and your order: We have frequent deep cleaning and sanitation of work stations before and after shifts. We’re regularly disinfecting common areas. Our on-site nurses perform daily temperature checks on employees to make sure everyone is healthy. We’re constantly monitoring and adhering to protocols recommended by the WHO and the CDC.
RETURNS & STORE PICKUPS
What if I need to make a return?
We have temporarily extended our return policy to August 31, 2020 for all purchases made between March 1, 2020 – May 1, 2020.
What if I placed a store pickup order?
If you’ve previously placed an in-store pickup order and have already been notified that your items arrived at the store, you can pick them up when we are reopened. We will email you as soon as the store has reopened, and you will be given time to pick up your order in the store.
Customer Service note: You may experience longer than usual wait times as we try to answer everyone’s questions. Thanks for your patience and understanding. We will keep our FAQs as updated as possible.
